Privacy Policy


This is the privacy notice of Talking to Strangers Project In this document, ““we”, “our”, or “us” refers to the business "Talking to Strangers Project" registered in Australia with ABN 65 399 776 206.

Our registered office is at 14 Beet St Coorparoo, Queensland, 4151 Australia.

This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned about protecting your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

Business and personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our website member or visitor. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

This information is used:

  1. to provide you with the services which you request;
  2. for verifying your identity for security purposes;
  3. for communicating our services and products to you;
  4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

Message and mail content and information

When we obtain information and content from you specifically to enable you to communicate through our website mail delivery service with other Talking to Strangers Project account holders/members, we assume that in giving us this information and ordering it to be sent, you are giving us permission to pass the content/message on to the relevant person. We will never disclose identifying information or contact details to a Third Party unless you specifically request us to do so in the circumstances and via the means outlined in this Privacy Policy.

Your personal details and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall never divulge your e-mail address , your contact details or other identifying personal details to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically, unless, you explicitly request that we pass on your contact details to another Talking to Strangers Project account holder/member who has sent mail to you via our service by completing the ‘Reply to Mail’ request form in your Account page and specifically requesting that we share your postal or email address with a sender for the purposes of ongoing direct contact. Otherwise this information is used only:

  1. to correspond with you or deal with you as you expect;
  2. to deliver mail messages to you as per your account preferences from other Talking to Strangers Account holders/members
  3. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  4. to send you news about the services to which you have signed up;
  5. to tell you about other of our services or services of sister web-sites.

Information you post on our website

Information you send to us by posting to a blog, on any public area of the website (which we do not presently have) or content and mail messages that you write, save or order for mail delivery on our Website, is stored on our servers. We do not specifically use that information except to allow it to be read and in the case of mail orders requested/ordered by you, to send via your selected mail medium to another Talking to Strangers Project account holder/member. However you will see in our terms and conditions that we reserve a right to use it according to the terms and conditions described.

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

Financial information relating to your credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. Even though we do not handle information about your credit card, we:

Use Secure Sockets Layer (SSL) certificates to verify our identity your browser and to encrypt any data you give us when you buy. This includes financial information such as credit or debit card numbers. Our SSL certificate encryption level is 256-bit. You can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

Third party content received through our services

Our web-site is a publishing medium in that anyone may register for a Talking to Strangers Project and then write content and order for it to be sent to other Talking to Strangers Project account holders/members who have opted in to receive mail.

We do moderate the contents of mail messages to ensure that our service is safe, pleasant and satisfactory for our users. We will not send mail messages that we deem at our sole discretion to be offensive, abusive or otherwise inappropriate. We may also from time to time edit or remove content from messages/mail/content which we deem at our sole discretion to be offensive, abusive or inappropriate and send an edited or amended message from which the material has been removed.

If a user includes any identifiable information in the content of the mail messages they order to be sent to other users, (including last name, address or contact details) we will remove that identifying information before sending the mail/content/message. We will only ever pass on a user's email address and/or postal address when that user has explicitly requested us to do so by completing the Reply tp Mail form in their Account and selecting the option to request ongoing direct contact by sharing their contact details with a sender.

If you complain about any of the content that you receive from other Talking to Strangers Project account holders/members through our website and services, we shall investigate your complaint. If we feel, it may be justified, we shall terminate the account/membership of the person responsible for sending the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Content you provide to us with a view to be sent to, seen by or used by third party

If you provide information to us with a view to it being read, copied, downloaded, printed, sent, mailed, distributed or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have any control whatsoever as to how it is used.


Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

  1. to allow essential parts of our web site to operate for you;
  2. to operate our content management system;
  3. to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser;
  4. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
  5. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase our performance. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
  6. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days;
  7. to enable you to watch any videos we may place on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

Sending a message to us

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not use any personally identifiable information associated with your message, such as your name or email address, unless you explicitly opt in to our Newsletter.


When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We would do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Job application, employment & volunteer engagement

If you send us information in connection with a job or volunteer opportunity application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you or engage you as a volunteer, we may collect information about you and your work from time to time throughout the period of your employment or engagement. This information will be used only for purposes directly relevant to your employment or engagement. After your employment or engagement has ended, we will keep your file for six years before destroying or deleting it.


We do not presently use re-marketing however we may use re-marketing from time to time at some stage in the future. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our website/services when you visit some other website.

Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

Use of site by children

We do not market to children, nor do we offer products or services for use by children. If you are under 18 years of age, you may not register for a Talking to Strangers Project Account or use any of the services restricted to registered account holders.

Child visitors will inevitably visit the site and will be subject to whatever on-site marketing they find, wherever they visit.

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

Review or update personally identifiable information

At any time you may review or update the personally identifiable account information that we hold about you, either via your account profile or by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Data may be “processed” outside Australia

Our website is hosted on servers in Singapore by a leading website hosting company. We may also use outsourced services in countries outside Australia from time to time in other aspects of our business. Accordingly data obtained within Australia may be “processed” outside Australia and data obtained in any other country may be processed within or outside that country.

Complaints procedure

  1. If you have a complaint about how we have collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
  2. If your complaint cannot be resolved at the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
  3. We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
  4. If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

How you can contact us

Emailing complaint@talkingtostrangersproject.org

Sending a letter to us at:

Attn: Privacy Officer

4/15 Beet Street

Coorparoo Qld 4151, Australia

OAIC contact details:

Officer of the Australian Information Commissioner (OAIC)

Email: enquiries@oaic.gov.au

Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.

If you have any question regarding the privacy policy, please contact us through the contact page.

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